1. A security audit

A - documents incidents whenever they occur.

B - assesses potential lapses in physical security.

C - is used to safeguard the personal property of residents.

D - documents actual breaches of security.

2. An area of refuge is

A - a temporary shelter outside the nursing facility.

B - a floor other than the one affected by a fire.

C - a safe area within the nursing facility that provides direct access to an exit.

D - a shelter used during a disaster such as a tornado.

3. As the next step in fire-protection procedures, after patients in immediate danger have been evacuated and the fire alarm has been activated, the associates should do all of the following except

A - extinguish the fire

B - close all doors

C - use wet towels to cover openings to prevent the spread of smoke

D - close all windows

4. By law, nursing homes are required to maintain medical records on each patient.

A - True

B - False

5. For hot water washing in the laundry, the wash temperature should

A - not fall below 150 degrees F.

B - be maintained between 150 degrees F and 160 degrees F.

C - be at least 160 degrees F

D - be at least 170 degrees F

6. Hazardous waste must be double-bagged in leak-proof plastic bags before it is disposed of in the dumpster.

A - True

B - False

7. In an appropriately maintain linen inventory system

A - Initial inventory - purchases - discards = closing inventory

B - Initial inventory - purchases + discards = closing inventory

C - Initial inventory + purchases - discards = closing inventory

D - Initial inventory = closing inventory + purchases

8. In controlling petty cash, the administrator must ensure that

A - the sum of vouchers equals the amount of cash.

B - all payments are made with his or her authorization.

C - he or she signs each voucher.

D - the cash and the total value of vouchers adds up to the imprest amount.

9. No cash disbursements should ever be made out of cash receipts.

A - True

B - False

10. The current federal minimum wage is ____ per hour (as of December 2009).

A - $6.55

B - $7.25

C - $7.55

D - $7.95

11. Use of gloves, gowns, and masks when sorting laundry is part of standard precautions.

A - True

B - False

12. What is meant by accounts payable?

A - Money owed to vendors

B - Credit

C - Goods purchased on a noncash basis

D - An invoice furnished by a vendor

13. What is the correct sequence of fire-protection steps?

A - Extinguish the fireActivate the alarmRescueConfine the fire

B - RescueConfine the fireExtinguish the fireActivate the alarm

C - Activate the alarm RescueConfine the fireExtinguish the fire

D - RescueActivate the alarmConfine the fireExtinguish the fire

14. What is the most critical step in fire protection procedures?

A - Activate the fire alarm

B - Rescue and remove anyone in immediate danger

C - Confine the fire

D - Extinguish the fire

15. Which of the following is not an area of operation for the housekeeping department?

A - Infection control

B - Sanitizing

C - Changing bed linens

D - Reconditioning

16. Which of the following is not the main purpose of medical records?

A - Determine the amount of reimbursement

B - Defense in malpractice litigation

C - Assist caregivers in coordinating services

D - Demonstrate compliance with regulations

17. Which of the following is the most appropriate protocol for answering the telephone at WellCare Nursing Home?

A - WellCare, can I help you!

B - Good morning, WellCare Nursing Home, sorry to put you on hold!

C - This is the reception desk, how can I help you!

D - Good morning, WellCare Nursing home, how may I help you!

18. Which of the following tasks is not assigned to the laundry personnel?

A - Transporting soiled linens to the laundry

B - Folding linens

C - Delivering clean linens

D - Sorting laundry

19. Absenteeism and turnover are unrelated problems.

A - True

B - False

20. According to research findings, CNAs are least satisfied with

A - compensation

B - working conditions

C - training

D - quality of care

21. All of the following are signs of good leadership, except

A - workers obey

B - workers learn

C - workers serve

D - workers reach their potential

22. An organization's mission defines its basic purpose and distinct competencies.

A - True

B - False

23. Direct costs associated with turnover are estimated to be two to three times the monthly salary of the departing employee.

A - True

B - False

24. Governance essentially means

A - stewardship of an organization's resources

B - control of operations

C - benefiting the stakeholders

D - legal compliance

25. In the organization function of management, line relationships refer to

A - advising

B - reporting to the administrator

C - obtaining approval from higher-ups

D - chain of command

26. The essence of workplace harassment is

A - hostile environment

B - employer liability

C - sexual discrimination

D - misbehavior by managers

27. The law requires that a person on leave under the Family and Medical Leave Act be allowed to return to the original or equivalent position with same pay and benefits.

A - True

B - False

28. The main difference between the CEO and COO roles lies in

A - mission and vision.

B - whether the NHA functions as a leader or manager.

C - the responsibility for financial performance.

D - strategy formulation.

29. The nursing home administrator's position incorporates all three roles of CEO, COO, and administrative officer.

A - True

B - False

30. The signs of leadership are demonstrated primarily among

A - entrepreneurs

B - managers

C - clients

D - followers

31. What is meant by skill-mix?

A - Training needs of different staff

B - Ratio of a particular skill type to the total staff

C - Time spent in patient care, clinical support, and documentation

D - Clinical acuity of patients

32. Which of the following correctly identifies the difference between counseling and disciplining?

A - Counseling is supportive, disciplining is punitive

B - Counseling incorporates development, disciplining does not

C - At the counseling stage the associate is salvageable, at the disciplining stage the associate is not salvageable

D - Counseling is informal, disciplining is formal

33. Which of the following is not a protected category under Title VII of the Civil Rights Act of 1964?

A - Color

B - Religion

C - Age

D - Sex

34. Who is protected under the Age Discrimination in Employment Act?

A - Anyone over the age of 18

B - Anyone over the age of 21

C - Anyone over the age of 40

D - Anyone over the age of 50