1. A task that is subdivided into many separate jobs is considered to have ________.

a. a high degree of departmentalization

b. a low degree of decentralization

c. a high degree of work specialization

d. a wider span of control

e. a high degree of formalization

2. The basis by which jobs are grouped is called ________.

a. formalization

b. departmentalization

c. chain of command

d. span of control

e. centralization

3. ________ refers to the degree to which decision making is concentrated at a single point in the organization

a. Formalization

b. Departmentalization

c. Centralization

d. Work specialization

e. Line of command

4. You instruct your trainees to ask the client organization if they have clearly defined procedures covering most of the jobs in the organization and lots of rules and policies. You want to help them understand the ________.

a. chain of command

b. degree of de-formalization

c. degree of formalization

d. degree of departmentalization

e. degree of centralization

5. A ________ organization is a small, core organization that outsources major business functions.

a. centralized

b. virtual

c. bureaucratic

d. matrix

e. simple

6. Lotus Inc. is attempting to flatten its organizational hierarchy. It is encouraging the use of cross-hierarchical teams, participative decision-making practices, and the use of 360-degree performance appraisals. Based on this information we can say that Lotus Inc. is attempting to create a ________ organization.

a. highly centralized

b. virtual

c. boundaryless

d. highly formalized

e. highly departmentalized

7. _______ is a systematic effort to make an organization leaner by selling off business units, closing locations, or reducing staff.

a. Removing boundaries

b. Departmentalizing

c. Decentralizing

d. Downsizing

e. Formalizing

e. degree of centralization