1. A two-way, Internet-based data-transfer system to allow each member company's internal systems to read and write data in a common format to support delivery of seamless and consistent national account service is called.....

a. Web-based e-commerce systems

b. The extranet

c. Data delivery system (NetLink-NSC)

d. NSC data warehouse

2. Approximately what % of a budget should be allocated to the 'define' stage of system development (the first 2-6 weeks)?

a. 0-5%

b. 60-80%

c. 5-10%

d. 15-30%

3. New systems can provide 4 types of benefits. Benefits that are hard to quantity into monetary amounts such as increasing job satisfaction for employees are defined as.....

a. Cost-avoidance benefits

b. Intangible benefits

c. Incremental benefits

d. Direct benefits

4. Given the saying that "any job will expand to fill the time available" what technique can be used to define the time limits for tasks?

a. Time defining

b. Time boxing

c. Time tracking

d. Time limiting

5. Which of the following is NOT one of the 7 system design guidelines?

a. Try to build a system whose complexity exceeds the organization's capabilities

b. Structure the design so as to provide flexibility in the development sequence used to create the system

c. Use systems to change the competitive landscape

d. Leverage the strengths of existing systems infrastructure

6. A high-speed, Internet-based network to provide all member companies with a secure environment in which to exchange information and work together to serve national accounts is called.....

a. Data delivery system

b. The extranet

c. Web-based e-commerce systems

d. NSC data warehouse

7. What are the 4 areas you should look at to determine your organization's performance against competing organizations in your markets?

a. Customer retention, internal efficiency, demand flexibility, product deployment

b. Customer service, internal efficiency, demand flexibility, product development

c. Customer service, internal responsiveness, demand flexibility, supplier development

d. Customer service, external efficiency, supply flexibility, product development

8. What are the 3 types of costs in a system development project?

a. Hardware and software, development, operations

b. Hardware and software, development, outsourcing

c. Planning, development, operations

d. Hardware and software, production, operations e. Planning, development, outsourcing