1. According to this case study , what is an upcoming key technology that will be used in retail stores to improve customer service ?

2. What is the name of the device used by Aholds USA Stop & Shop retail storeev

3. What will be the role of smartphones in the future of shopping?

This is a case study I need it to be answered please

Faced with strong competetion by online stores , retailaires are looking for nee ways to improve customer service and lower operating cost . They have found mobile technology to be the key to achieving this goal . Scan as you go mobile devices are a logical next step after the self check out used by many retailers. Retail experts predict the new mobile based retail device could eventually bring about the end of traditional cash register system The mobile checkout staions pioneered at Apple stores appear to be the future . The goal is to speed up and improve customer service and keeo consumers in stores and spending . Ahold USA Stop and shop retail stores use a mobile device called Scan it hangs on the handle of the shopping cart and allows customers to shop and scan as they go through the aisles . If there is a coupon for an item the device quickliy gives the customer a credit and the total is recalculated the device is smart enough to alert the customer if there is a coupon for a complimentary item such as cofee creamer if the customer has purchased coffee . Shoppers who use the Scan it device spend about 10 percent more than the average . Clothing retailer Nordstrom is also using mobile devices which it issues to its sales associates on the floor so they can scan items on the spot and let customers pay without going through the cash registers The Home Depot uses a device called First phones as an inventory tracker if the item is out of stock. First phones quickly notifies the customer whether a nearby store has it for the customer to pick up . Starbucks is usng a digital wallet model that allows customers to pay using their smartphones

warment link and upload your feater completing the case study questions blow CASE STUDY 1-2 MOBILE TECHNOLOGY: A KEY PLAYER FOR FUTURE SHOPPING line hele the hope and allows eustotters to shop and lot for an Hom the device! ha credit and the totalit recalculated the device Coupon for storey ter sich scores trames it the customer has purchased coffee Shoppers who It device spend out 10 percent more thanage Clothing retailer Nordstrom is also using mobile devices which issues to its sales associates on the floor so they can scan items on the spot and let customers day without going the for the cash registers. The Home Depot uses a device called First Phones as an inventory tracker. If the item is out of stoc First Phones quidy notifies the stomer whether a nearby store has it then holds the item for the customer to pick up Starbucks is using a digital wallet model that allows customers to pay using their smartphones According to this case study, what is an upcoming technology that will be used in ret stores to improve customer service 455