1	After delivering bad news it is a common practice to offer an apology.
	TRUE
	FALSE
2	When writing the positive close segment of your bad news message, end the message in such a way as to not invite further correspondence.
	TRUE
	FALSE
3	The indirect approach frames the bad news so that it can be properly understood, and its negative impact minimized.
	TRUE
	FALSE
4	Despite the fact that a negative message will not be happily received the news itself should be clear and concise.
	TRUE
	FALSE
5	The main job of a buffer is to create doubt as to whether good or bad news will follow.
	TRUE
	FALSE
6	It is always a good idea to proof read your message before sending.
	TRUE
	FALSE
7	Negative news is not easy to deliver so the writer should make every attempt to get to the point as quickly as possible.
	TRUE
	FALSE
8	An excellent way to protect yourself from liability issues, when writing bad news messages, is to simply include a disclaimer as part of your positive close.
	TRUE
	FALSE
9	If you are at fault for any aspect of a bad news message, an apology (while not necessary) may be appropriate.
	TRUE
	FALSE
10	A buffer may begin with a note of thanks.
	TRUE
	FALSE