1. After finding the root cause of the problem which step comes next in the decision-making process? 5 points A. Collection of relevant data B. Diagnosis and analysis of problem C. Identification of resources and constraints 2. True or False: Managers must understand the personal needs of their employees. When managers offer rewards that are not relevant to their employees' personal needs, the employees will not be motivated. 5 points A. False B. True 3. The process of incorporating motivators in job situation like hygiene or maintenance is formally known as the term 5 points A. job enrichment B. job rotation C. job enlargement 4. Give one example of positive reinforcement as it relates to behavior modification in the workplace