Question: 1 . Analyze the communication between the lead supervisor, Sam Case, and the new supervisor in Section A , Paul Banks. What did Sam do

1. Analyze the communication between the lead supervisor, Sam Case, and the new
supervisor in Section A, Paul Banks. What did Sam do wrong?
2. How could the problem have been prevented? In your answer discuss the
requirement for active listening.
3. What should Sam and Paul learn from this experience that will make them better
communicators and more effective supervisors? Discuss the barriers to effective
communication evidenced in the case.

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