Question: 1. Analyze the communication between the lead supervisor, Sam Case, and the new supervisor in Section A, Paul Banks. What did Sam do wrong? 2.

1. Analyze the communication between the lead supervisor, Sam Case, and the new supervisor in Section A, Paul Banks. What did Sam do wrong?

2. How could the problem have been prevented? In your answer, discuss the requirement for active listening.

3. Discuss the barriers to effective communication.What should Sam and Paul learn from this experience that will make them better communicator sand more effective supervisors?

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