$1.$ Any organisation that intends to implement TQM will normally conduct TQM Gap Analysis based on TQM models$/$assessment criteria$/$ standards Requirements. The information gathered through TQM Gap Analysis will be useful inputs for the top management to identify their organisation's strength and weaknesses, and quality culture.

$($a$)$ Explain the types of data is required during the TQM gap analysis and elaborate on how that data is obtained.

$($b$)$ Devise the three $(3)$ levels of Performance Measurement Deployment Framework. Elaborate on the purpose and benefits of using Balanced Scorecard $($BSC$)$ as a tool for measuring corporate performance.