1. As a training professional you would take these initial steps in developing a training program: Conduct a needs assessment, define the program description, create learning objectives, the budget and then prepare which of the following?

a. Classroom

b. Evaluations

c. Class rosters

d. Lesson plans

2. Which motivation theory recognizes that individuals can regress from a higher-level need to a lower-level need?

a. ERG Theory (Alderfer)

b. Dual-Factor Theory (Herzberg)

c. Maslow's Hierarchy of Needs

d. Behavior Modification