#1 As group size increases, ____________.

A) communication becomes more difficult

B) members are likely to think their individual contributions are very important

C) group cohesiveness increases

D) identifying individual contributions becomes easier

#2 A technique that uses IT to develop an ongoing relationship with buyers to maximize the value an organization can deliver to them over time is

A) total quantity management

B) resource management

C) customer relationship management

D) customer experience management