Question: 1. Aside from what are written in our module, discuss other reasons why customers complain. 2. Base on your self-assessment, what is your conflict style/s?

1. Aside from what are written in our module, discuss other reasons why customers complain. 2. Base on your self-assessment, what is your conflict style/s? How your conflict style/s affect your way of dealing with people around you? 3. Provide a situation where you experienced conflict with a customer (if working student) or fellow student (if full time student) and discuss how you resolve this conflict

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Customers may complain for various reasons beyond those outlined in your module including a Product or Service Quality Customers may complain if they perceive a product or service to be of poor qualit... View full answer

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