1. Assertive communication means: This question was not answered A Confidently and directly communicating what you think and feel, without being aggressive or passive B. O Confidently saying what you think and feel, even if it means overshadowing someone else's feelings C. Saying what you think and feel only if and when the other party gives you permission to do so D. O None of the above 2. The desired outcome of any form of communication should always be: This question was not answered A. O The most convenient outcome B. O To determine who is right and who is wrong C. O Mutual understanding D. O Improved persuasive skills