Question: 1 . Based on information in this chapter, how have you done on providing services to Stu? Explain. 2 . What were Stu's needs in

1. Based on information in this chapter, how have you done on providing services to Stu? Explain. 2. What were Stu's needs in this case? 3. Could you have done anything differently? 4. Should you follow up with Stu? Why or why not? 5. If you plan to follow up with Stu, will you do it in person or on the telephone and what will you say? Explain your logic.

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