1. Breaking out the trade-off in performance objectives can be easily achieved. T/F 2. To stay competitive, public transportation company like Greyhound and Uber have same performance objectives. T/F 3. The absence of delight will upset customer, so it will result in negative competitive benefits. T/F 4. For order-qualifier factor, any improvement above qualifying level will result in positive competitive benefit. T/F 5. Overtime, order-qualifier will become order-winner. T/F