1. Briefly explain the differentiation between high- and low-contact processes. Give an example of each. Assume that you as the manager of human resources in a manufacturing company that employs about 100 part time workers. A recent cyclical downturn in the industry due to Covid-19 pandemic has led to financial losses. Several supervisors have come to you with creative ways of keeping employees on the payroll, such as work from home (WFH). Explain why might you want to consider option to WFH