Question: 1 . Briefly explain what active listening is . 2 . Briefly describe how the direct bill payment option works. 3 . Define pro rata

1. Briefly explain what active listening is.
2. Briefly describe how the direct bill payment option works.
3. Define pro rata and short-rate cancellation and explain the difference between them.
4. Outline what is considered with respect to building services (heating. Electrical, plumbing, and roof) when collecting information to request a quote.
5. Briefly describe what public and private fire protection a dwelling is likely to have.

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