Question: 6 . Briefly explain what active listening is . 7 . Briefly describe how the direct bill payment option works. Define pro rata and short

6. Briefly explain what active listening is.
7. Briefly describe how the direct bill payment option works. Define pro rata and short-rate cancellation and explain the difference between them.
Outline what is considered with respect to building services (heating. Electrical, plumbing, and roof) when collecting information to request a quote.
Briefly describe what public and private fire protection a dwelling is likely to have.

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