1.) C&A Fast Food has four activities in serving a customer: greet customer, take order, process order, and deliver order. Each activity is staffed by one employee (for a total of four employees). The processing time for each activity is given as follows:

Activity Processing time per customer

Greet customer 2 seconds Take order 30 seconds Process order 60 seconds Deliver order 5 seconds

A) What is the average labor utilization?

B) Assume demand is unlimited. If one additional employee is added to the bottleneck activity. what will be the percentage change in process capacity?

2.) Which of the following statements about Takt time and cycle time is TRUE (highlight for true)

A) If Takt time is longe than cycle time, target manpower will be lower than current staff

level.

B) Supply matches demand when Takt time is shorter than cycle time.

C) If Takt time is longer than cycle time, target manpower will be higher than current staff

level.

D) Supply is less than demand when Takt time is equal to cycle time.