1. carefully review Chapters 9 and 10: Quality Management Tools and Techniques

2. how apple incorporate committed to TQM management and principles

3. do whatever additional research you feel necessary and identify 5 to 10 examples where this company has used any of the tools and techniques described in Chapters 9 and 10. Each example should be different.

4. explain from your perspective, with supporting evidence, "why" each tool or technique was used and "what" was the actual or expected outcome

5. are these specific tools or techniques important to achieving and maintaining an ISO designation? explain....

chapter reference from Magaging quality an essential guide and resource gateway 6th adition by Barrie G. Dale, David Bamford and Ton van dar Wiele