Question: 1. ______ communication channels develop outside the organizational structure and do not follow the chain of command. A. Horizontal B .Customary C. Informal D. Vertical

1. ______ communication channels develop outside the organizational structure and do not follow the chain of command.

A. Horizontal

B .Customary

C. Informal

D. Vertical

2. Reinforcing changes after they occur is part of which stage in Lewin's Change Model?

A. freezing

B. forming

C. refreezing

D. changing

3. Which of the following is NOT a current trend in the market as it relates to change and innovation?

A.More competitors offering targeted products (faster speed to market)

B. Traditional companies failing to thrive

C. Reduced offshoring/outsourcing

D. Movement towards segmentation and niche products

4.Organizational development works best with management support

True

False

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