Question: 1. Complete the table shown in Figure 5.2 and suggest service steps between seating and farewell. Note the cells in the table will expand to

1. Complete the table shown in Figure 5.2 and

1. Complete the table shown in Figure 5.2 and suggest service steps between seating and farewell. Note the cells in the table will expand to accommodate the length of your input. Identify the service imperatives for each step. Allocate a reasonable time and quality level associated with each step. In a limited, but not austere budget environment, optimize the established standards to meet members' expectation of a working-class club facility (time/quality markers). Step Service Step Step Imperatives Time / Quality Number Markers Greet Patrons Prompt and genuine greeting according No longer than one Example to time of day. Wear your SMILE minute. Use last always. names. 2 Seat Patrons 4 5 6 7 8 9 10 Farewell Figure 5.2 Service Standards Worksheet for Club Casual Dining

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