1. Components of DSS include:

A. The user interface, the database, the models and analytical tools, and the ESS architecture and network

B. The models and analytical tools, and the DSS architecture and network

C. The user interface, the database, and the GDSS architecture and network

D. The user interface, the database, the models and analytical tools, and the DSS architecture and network

2. An ERP system is best defined as a/an________________________.

A. Application software that provides functions for managing business areas such as production, sales, finance and human resources management

B. Cross functional inter-enterprise system that uses information technology to help support and manage the links between some of a keys business processes and those of its suppliers, customers, and business partners.

C. Application software that use information technology to create a cross functional enterprise system that integrates and automates many of the customer serving processes in sales, marketing and customer service that interact with a company s customers.

D. Application software that that help the organisation to gain competitive advantage.

3. Which of the following represents the stages in the decision making process?

A. Intelligence, Design, Choice and Implementation

B. Data gathering, Intelligence, Design and Choice

C. Intelligence, Data gathering and Implementation

D. Design, Intelligence, Choice and Implementation

4. Which of the following is not a means of measuring the value of an information system?

A. Earnings growth

B. Market share

C. Customer satisfaction

D. Systems analysis

5. _____________systems typically provide standard reports generated with data and information from the _______________ system.

A. MIS, DSS

B. TPS, ERP A. MIS, TPS

C. TPS, MIS

6. Which of the following is not an attribute of quality information?

A. Content

B. Currency

C. Relevance

D. Detail

7. ___________________ consists of technological components as well as processes that bring together many pieces of information about sales, marketing efforts, customers and more efficient sales transactions, increased customised service during future visits.

A. Customer Relationship Management (CRM)

B. Supply chain management (SCM)

C. Management Information system (MIS)

D. Decision Support Systems (DSS)

8. Which decision types are usually made at lower levels of management?

A. Structured

B. Unstructured

C. Semi- Structured

D. Fully Structured

9. Which of the following best describes an advantage of a star network topology?

A. The whole network is affected if the main unit goes down, and all communications stop.

B. Several users can use the central unit at the same time

C. Cost of cabling the central system and the points of the star together are very high.

D. Local computer processors are tied together sequentially in a ring with each device being connected to two other devices.

10. The most important responsibility of a Database Administrator is__________________.

A. Establishment of security safeguards.

B. Determine which data needs to be protected.

C. Monitor database activity.

D. Log all page requests by visitors.