1. Considering your previous or present workplace, identify a change management process that you are aware of. 2. Why was this process implemented? 3. How staff were made aware of the change management process? 4. In your opinion were the strategies adopted useful and appropriate? Why, why not? 5. What recommendations would you offer to improve future change management processes? 6. Identify why people resist change?

7. Below is John Kotter's 8 steps on how to lead change. Explain at least 3 steps of your choice you think relevant to your workplace today. a. Create an urgency b. Form a powerful coalition c. Create a vision for change d. Communicate the vision e. Remove obstacles f. Create short-term wins g. Build on the change h. Anchor the changes in corporate culture