$1.)$ Construct a Pareto diagram for the causes of dissatisfaction. What conclusions do you reach?

$2.)$ Select the top three sources of patient dissatisfaction and propose causeand$-$effect diagrams for the possible reasons behind them.

$3.)$ Propose some process improvements to the flow charts in figure $9\mathrm{.}28$ and develop redesigned processes along with new flowcharts. How will your suggestions address the sources of dissatisfaction in Table $9\mathrm{.}6?$