1. create a detailed process map for the process steps.

Detailed Process Mapping Exercise Scenario: You're leading a workshop for healthcare administrators, guiding them through the process of creating a detailed process map to improve patient appointment scheduling at a medical clinic. Process Steps: Patient Appointment Scheduling 1. Patient calls clinic 2. Receptionist Answers Call 3. Receptionist Asks for Patient Details 4. Receptionist checks availability 5. If slots available: 1. receptionist schedules appointment 2. receptionist confirms details 6. If no slots available 1. receptionist offers alternative dates 2. patient accepts/declines 3. if accepted, go to step 5 4. if declined, end process 7. Receptionist provides appointment details to patient 8. Receptionist logs appointment in system