$1.$ Creating Community: Did Johnson use Starbucks$$ shared values as the cornerstone of

his decision making after the arrests? Did his decision to close all Starbucks stores for

unconscious bias training and to create a new $$Third Space Policy$$ align with Starbucks$$

mission and goals? Did his handling of the incident promote positive relationships

between employees and customers? Did it encourage a sense of connectedness and shared

values?

$2.$ Encouraging Ethical Conduct: Did Johnson openly acknowledge that his decision was

based in ethics and morality? Did his apology and actions promote awareness of an

ethical issue? Did it create a positive or negative difference in the communities Starbucks

serves? Did it make a positive or negative difference for Starbucks employees and

customers?

$3.$ Showing Discipline in One$$s Role: Does Johnson explicitly accept responsibility for the

incident and provide direction for a course correction? Does he identify ways to

collaborate with others when necessary? Does he show he understands what his role is in

fixing this problem?

$4.$ Clarifying Culture: Did Johnson clarify his values and the company$$s values in his

apology and with his subsequent actions? Did Johnson$$s apology and follow$-$up actions

uphold Starbucks$$ mission and core values? Did he identify gaps between stated and

actual values? Did Johnson$$s apology help Starbucks employees figure out if their

personal values align with the company$$s$?$

$5.$ Designing Ethical Systems: Did Johnson$$s actions have impact beyond Starbucks? Did

they sent a precedent for other companies to follow? Did his apology create a

conversation about unconscious bias in the workplace? How do his apology and the

subsequent follow$-$up actions compare to other companies and CEOs that have faced

similar problems?