1. CRM system / ERP system|SCM system|EDI system|SFA system

2. Multi-channel service delivery / One-on-one interaction|Multi-modal interaction|Multi-modal service delivery|Multimedia interaction

3. Front-office systems / Back-office systems|Interface systems|Channel

4. Back-office systems/ Front-office systems|Interface systems|Channel

5. CRM system|ERP system|SCM system|EDI system / SFA system

6. Analysis of the purchasing funnel/ Printing of payroll checks|Product costing|Inventory management|Payment of vendor invoices

Concept Check 1.What do you call a collection of software applications that use an select integrated database to support the major functional areas of a business: general management, accounting and finance, human resources management, project management, inventory management, manufacturing, and transportation? Z. What do you call an inflexible, slow information system, usually developed select before the age of ERPs, which supports a single function using older technology? 3. What do you call a type of software that integrated manufacturing-related select activities like production planning, procurement, and materials planning 4What do you call an ERP that has been extended to include the functions select of SCM and CRM? 5. What two important architectural features must be part of any ERP select . Which of the following ERP modules would be used by an organization's select Financial function