1. ____ CRM system	a. Document used to authorize reducing the balance in a customer account
2. ___ Open-invoice method	b. Process of dividing customer account master file into subsets and preparing invoices for one subset at a time
3. ____ Credit memo	c. System that integrates EFT and EDI information
4. ____ Credit limit	d. System that contains customer-related data organized in a manner to facilitate customer service, sales, and retention
5. ____ Cycle billing	e. Electronic transfer of funds
6. _____ FEDI	f. Method of maintaining accounts receivable that generates one payments for all sales made the previous month
7. ___ Remittance advice	g. Method of maintaining customer accounts that generates payments for each individual sales transaction
8. ___ Lockbox	h. Maximum possible account balance for a customer
9. ___ Back order	i. Electronic invoicing
10. ___ Picking ticket	j. Post office box to which customers send payments
11. ___ Bill of lading	k. Document used to indicate stock outs exist
	l. Document used to establish responsibility for shipping goods via a third party
	m. Document that authorizes removal of merchandise from inventory
	n. Turnaround document returned by customers with payments

Threat	Applicable Control Procedures
___ Uncollectible sales	Restrict access to master data.
___ Mistakes in shipping orders to customers.	Encrypt customer information while in storage.
___ Crediting customer payments to the wrong account.	Backup and disaster recovery procedures.
___ Theft of customer payments.	Digital signatures.
___ Theft of inventory by employees.	Physical access controls on inventory
___ Excess inventory.	Segregation of duties of handling cash and maintaining accounts receivable.
___ Reduced prices for sales to friends.	Reconciliation of packing lists with sales orders.
___ Orders later repudiated by customers who deny placing them.	Reconciliation of invoices with packing lists and sales orders.
___ Failure to bill customers.	Use of barcodes or RFID tags.
___ Errors in customer invoices	Periodic physical counts of inventory
__ Cash flow problems	Perpetual inventory system.
___ Loss of accounts receivable data	Use of either EOQ, MRP, or JIT inventory control system.
___ Unauthorized disclosure of customer personal information.	Lockboxes or electronic lockboxes.
___ Failure to ship orders to customers.	Cash flow budget
	Mail monthly statements to customers.
	Credit approval by someone not involved in sales.
	Segregation of duties of shipping and billing.
	Periodic reconciliation of prenumbered sales orders with prenumbered shipping documents.