1) Decreasing complexity, eliminating unneeded steps, and improving workflow are all objectives of:

A. Work simplification. B. Policies. C. Methods. D. Rules.

5) Planning:

A. All of these choices. B. Focuses on the future. C.Is the most important managerial function. D.Occurs at every level of management.

8)

1. Role theory is the opposite of role conflict. A. True B. False

QUESTION 15

What is the best way to effectively communicate your ideas to facilitate communication?

	A.	By written report or meeting minutes
	B.	Over the telephone
	C.	In a face-to-face meeting
	D.	Via e-mail