Question: 1. Define and explain what quality is. 2. Explain quality circles Explain (a) variable and (b) attribute quality characteristics. Give an example of each. 4.

1. Define and explain what quality is. 2. Explain quality circles Explain (a) variable and (b) attribute quality characteristics. Give an example of each. 4. 6. Explain what a defect is. 2. Explain what Statistical process control Explain acceptance sampling plans 4. 6. 13. Explain and describe Kano's Model Explain and discuss the following terms: Common causes of variation Assignable causes of variation 2. Describe the four costs of quality discussed in chapter 1. Give examples of the type of activities that will fall into each type of cost. Which ones are the most expensive and hardest to evaluate? Explain. 6. Explain and discuss the relationship between quality and productivity

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