Question: 1 . Define benchmarking . 2 . Explainthedifferenceinobjectivesforcontinualimprovement and benchmarking . 3 . List five factors that lead organizations to benchmarking . 4 . On

1. Define benchmarking.2. Explainthedifferenceinobjectivesforcontinualimprovement and benchmarking.3. List five factors that lead organizations to benchmarking.4. On which processes should an organization concentrate for benchmarking?5. Why is it necessary that top management be committed as a prerequisite to benchmarking?6. What are the reasons for characterizing and documenting an organizations processes before benchmarking?7. Identify the critical members of the benchmarking team.8. Explain why it is not enough to simply clone the benchmark- ing partners process.

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