Question: acTuaL review quesTiOns 1 . Define benchmarking. 2 . Explain the difference in objectives for continual improvement and benchmarking. 3 . List five factors that

acTuaL review quesTiOns
1. Define benchmarking.
2. Explain the difference in objectives for continual improvement
and benchmarking.
3. List five factors that lead organizations to benchmarking.
4. On which processes should an organization concentrate for
benchmarking?
5. Why is it necessary that top management be committed as a
prerequisite to benchmarking?
6. What are the reasons for characterizing and documenting an
organizations processes before benchmarking?
7. Identify the critical members of the benchmarking team.
8. Explain why it is not enough to simply clone the benchmarking partners process

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