Question: 1. Define functional versus dysfunctional conflict in a work group and explain how you can increase functional conflict and decrease dysfunctional conflict. 2. Describe five

1. Define functional versus dysfunctional conflict in a work group and explain how you can increase functional conflict and decrease dysfunctional conflict.

2. Describe five characteristics of effective followers and provide a specific example for each characteristic.

3. Why is participation considered such an effective technique for reducing resistance to change? Describe at least three other tactics that are also useful to reduce resistance to change.

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