1. Define metadata, ontologies and discuss at least one KM tool (Customer Relationship Management). 2. Examine the relevance of metadata for organizational strategic planning and Knowledge Management process. RELATIONSHIP BETWEEN KNOWLEDGE-BASED EMPLOYEES AND PERFORMANCE OF ORGANIZATIONS (researchgate.net)Links to an external site. https://www.researchgate.net/publication/336025929_RELATIONSHIP_BETWEEN_KNOWLEDGE-BASED_EMPLOYEES_AND_PERFORMANCE_OF_ORGANIZATIONS