1) Define operational excellence. How can information systems help achieve it? 2) Explain what the term big data refers to. What benefits does it have, and what challenges does it pose? 3) Explain why standards are so important in information technology. What standards have been important for the growth of Internet technologies? 4) How are information systems transforming business, and why are they so essential for running and managing a business today? 5) How could information systems be used to support the order fulfillment process? 6) How do systems serve the different management groups in a business, and how do systems that link the enterprise improve organizational performance? 7) Identify and describe three major enterprise applications. 8) Information systems are too important to be left to computer specialists. Do you agree? Why or why not? 9) What are the components of an organizational framework for security and control? 10) What are the major factors to consider when performing a strategic systems analysis? 11) What are the principal tools and technologies for accessing information from databases to improve business performance and decision-making? 12) What business processes are supported by enterprise systems? Give specific examples