1) Define "Operations Management" and why "Digital Disruption" is so important to "Operations Management" now and in the future.

2) Give an example of a company that does an excellent job with "Operations Management" and why? Then give an example of a company that has done a poor job of "Operations Management" and why?

3) "Operations management "usually includes all the following except, two listed below.

Quality

Continuous improvement

Process design

Inventory management

Direct sales and merchandizing

Advertising

Scheduling / Planning

4) Define a "Customer Benefit Package (CBP)" and give an example of a company that offers goods and / or services that have CBP 's bundled or configured together.

5) "Value chains" includes all the following except.

Operations - engineering, sanitation, quality, research, and development

Purchasing

Marketing and sales

Human resource management

Financial

Distribution / Shipping

All are included

6) "Organizational Performance Measures" include all the following except.

Financial

Customer and market

Quality

Innovation and learning

Productivity and operational efficiency

Sustainability

All are included

7) What is "Triple Bottom Line - TBL" and give an example of a company that does a good job with TBL.

8) What formula do many businesses use to measure productivity? Give a company example using this formula.

9) What is a "Balanced Score Card" Performance Categories and Linkages? Are these Categories and Linkages used with most companies? Why and how?

10) Describe how "Value Chain Performance Measures" are used to let a company know if its processes are providing the levels of quality and service that customers expect.

11) Define in your own words "Order Qualifiers" and "Order Winners." Use company / organization examples to describe both terms.

12) When companies align their "Customer Benefit Packages" as a basis for designing the "Value and Supply Chains" they are focused on competing in five competitive priorities. What are the five and describe how each of the five are vital to a company's success.

13) Define in your own words "Core Competency" and provide at least one "Core Competency" of a business today and describe, why it's a "Core Competency."

14) Describe how an "Operations Strategy" can support competitive priorities. Start off answering this question with defining "Operations Strategy" in your own words.

15) Describe what is meant when we use the term "Multinational Enterprise" and use companies as examples that are not in our textbook.

16) Define "Hard Technology" and "Soft Technology." Give an example of both technologies and how they are used in business today.

17) "Computerized Integrated Manufacturing Systems" is becoming more and more advanced since CNC equipment was initially used. Give two examples in two different industry sectors of how new technology is improving "Operations" throughout the USA.

18) As related to making "Supply Chain Design Decisions" what is usually not included but should be included.

Profitability

Strategy

Control

Location

Sustainability

Technology

Digital Content

Macro and microeconomics

Logistics and Transportation

Local, National and Global Politics

19) Define "Push and Pull" systems and give company examples of when and why they are used. Use examples that are not in our textbook.

20) Describe "Vertical Integration" and "Outsourcing." Use company examples that are not in our textbook.

21) What are the 4 different principal types of processes that are used to produce goods and services? Give examples as to why each type (4 types) of process is used.

22) What are the 6 major activities of designing goods producing or service producing process?

23) Create a "Value Stream" or "Flowchart" map for any company or any industry sector.

24) What is Poka-yoke and when is it used?

25) What is 6 Sigma, Kaizen, Pareto Analysis, Impact-Effort Matrix and a Fishbone Diagram?