Question: 1. Define the following terms: (a) Process strategy (3 marks) (b) Sustainability (3 marks) (c) Total Quality Management (3 marks) (d) Continuous Improvement (3 marks)

1. Define the following terms:

(a) Process strategy (3 marks)

(b) Sustainability (3 marks)

(c) Total Quality Management (3 marks)

(d) Continuous Improvement (3 marks)

(e) Competitiveness (3 marks)

(f) PERT diagram (3 marks)

(g) Supply chain management (3 marks)

(h) Mass customization strategy (3 marks)

(i) Product life cycle (3 marks)

(j) Product design (3 marks)

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