1. Define the term management and explain the basic management functions with practical examples. (10 marks) 2. What are the steps in the decision-making process and analyze the innovative techniques that managers use in their decision-making process? (10 marks) 3. Analyze the four different areas of the SWOT matrix and use a SWOT analysis to differentiate yourself. (10 marks) 4. What is meant by the *span of management' and what factors influence the 'span of management,' within the organization. (10 marks) 5. Categorize the categories of departmentalization and summarize departmentalization by functions and indicate the relevance of departments within an organization . (10 marks) 6. Differentiate in detail the term 'line staff, 'and "functional authority. (10 marks)