Question: 1 . Define the term Total Quality Management. 2 . Explain the elements of TQM . 3 . What are the effects of quality leadership?

1. Define the term Total Quality Management.
2. Explain the elements of TQM.
3. What are the effects of quality leadership?
4. What is the role of quality leaders in TQM?
5. What are the advantages of TQM?
6. Write down all the pillars of TQM.
7. Explain the obstacles to TQM.
8. What are the vision statement, mission statement, and quality policy statement in TQM?
9. How does customer satisfaction affect TQM?
10. How do product and process pillars affect TQM?
11. Can we imagine without vision and mission of quality in Industry?
12. Strategic planning is the main role of quality leaders. Explain.

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