1. Describe a situation in which a health care administrator must effectively communicate with the human resources department to address a staffing crisis. How might the administrator use effective communication strategies to mitigate the situation and maintain positive employee relations?

2. In a marketing and public relations campaign for a hospital, explain how the use of storytelling can be used to effectively communicate the hospital's mission and values to potential patients.

3. Discuss the importance of crisis management communication in health care. How can clear and effective communication during a crisis help to mitigate negative effects and protect the reputation of the health care organization?

4. How can health care organizations use service excellence communication strategies to improve patient satisfaction and overall health outcomes? Give examples of specific tactics that can be used to promote service excellence in health care communication.