1. Describe the difference between efficiency and effectiveness and identify real organizations you think are, or are not, efficient and/or effective. In what ways can managers at each of the three levels of management contribute to organizational efficiency and effectiveness?

2. Can managers be too satisfied with their jobs? Can they be too committed to their organizations? Why or why not? Discuss why managers who have different types of personalities can be equally effective and successful.

3. Why do capable managers sometimes make bad decisions? What can individual managers do to improve their decision-making skills? What is groupthink? What steps can a group take to avoid/reduce groupthink?

4. What is the relationship among corporate-, business-, and functional-level strategies, and how do they create value for an organization? Pick an industry and describe how four unique companies in the industry pursue one of the four main business-level strategies (low-cost, focused low-cost, etc.)