1. Describe the differences between hard and soft skills

2. Identify the five key factors that make up soft skills and the 33

specific skills these include

3. Describe the workplace benefits when soft skills are present

among employees

4. Apply the five factors of soft skills to a hospitality business setting

5. Analyze the human resource functions that allow for soft skill 6. Assess your soft skills using the five factors model

7. Formulate your plan for improving personal soft skills for your

professional development