$1.$ Describe the form and function of the different types of work groups and the unique relevance of each to the supervisory role.

$2.$ Explain the relevance of research findings about work groups.

$3.$ Distinguish the relationships between employee morale, engagement, teamwork and productivity, and identify factors that influence employee engagement.

$4.$ Discuss techniques for assessing employee morale, including observation and employee attitude surveys.

$5.$ Understand why counseling is an important part of the supervisor$$s job.

$6.$ Identify programs that organizations use to help employees with personal and work$-$related problem