1) E-commerce can be defined as:

A) digitally enabled commercial transactions between and among organizations and individuals.

B) the use of digital technologies in a firm's daily activities.

C) the digital enablement of transactions and processes within an organization.

D) any electronically based organizational activity that supports a firm's market exchanges.

2) Which of the following is an example of e-business?

A) Amazon's inventory control system

B) the Amazon.com website

C) an Amazon mobile app

D) Amazon's Pinterest page

3) Which of the following can be considered synonymous with the term e-commerce?

A) e-business

B) digital commerce

C) the Internet

D) the Web

4) Which of the following is a leading platform for social e-commerce?

A) Amazon

B) eBay

C) Wikipedia

D) Facebook

5) Business-to-consumer (B2C) e-commerce in the United States:

A) grew at double-digit rates between 2010 and 2018.

B) has less revenue than C2C e-commerce.

C) now constitutes over 50% of the overall U.S. retail market.

D) is growing more slowly as it confronts its own fundamental limitations.

6) Which type of investor typically becomes interested in a startup company after it has begun generating revenue?

A) incubators

B) angel investors

C) crowdfunders

D) venture capital investors

7) Which of the following is another name for a revenue model?

A) business model

B) business strategy

C) financial model

D) financial statements

8) Order fulfillment involves all of the following business processes except:

A) checking the customer's credit.

B) assembling the product.

C) submitting the order.

D) making customers aware of the product.

E) shipping the product.

9) The ________ function is responsible for making sure customers are aware of the company's products.

A) finance and accounting

B) human resources

C) manufacturing and production

D) sales and marketing

E) distribution and logistics

10) To monitor the status of internal operations and the firm's relations with the external environment, managers need which of the following types of system?

A) Decision Support System (DSS)

B) Knowledge Work Systems (KWS)

C) Transaction Processing System (TPS)

D) Management Information Systems (MIS)

E) Business Information Systems (BIS)

(Total: 20 marks)

SECTION B (TOTAL 30 MARKS)

Questions

Answer

1. Alibaba and Amazon are similar from perspective of offering product and services online.

2. Verified the following statement flows. Data => Information => Knowledge => Intelligence = Idea of Artificial Intelligence.

3.Executive Support System (ESS) is the type of system

typically use a digital dashboard to display an array of

charts and graphs of a business's key performance

indicators.

4. Concept testing is one of the essential stages in an entrepreneurial process.

5. A Transaction Processing System (TPS) is most commonly

used by the executive management level of an

organization.

6.An organization's internal environment consists of structure, culture and resources.

7.Customer's tastes can change; through time, they can become dissatisfied with the organization product or services.

8.Recession is an economic situation when the rate of unemployment is high, wages are low, total disposable income is at a minimum level and subsequently, consumers lack confidence in the economy.

9.Competitors are other organizations in the same industry or type of business that provide goods of services to the same set of customers.

10.Process Innovation refers to the creation of something new that is different from existing technology or products that will create a new platform for future research.

11.Malaysian SME can be grouped into three categories: Micro, Small of Medium.

12.Middle level managers are the link between top managers and lower level managers.

13.Interpersonal skills are an important skill is an important skill to entrepreneurs because it is a soft skill.

14.Better Information flow is one of the purposes of designing a good organization structure.

15.A web interface used to present integrated personalized business content to users is called a portal.

(Total: 30 marks)