1. Explain an organisations strategy process by commenting on the differences among (1) a mission statement, (2) goals, (3) strategies, (4) tactics and (5) operations.

2. Describe two (2) types of business strategies that organisations can adopt to help them achieve a competitive advantage?

3. A health-check clinic employs five employees and processes 200 patients per week. Each employee works 40 hours per week. Each employee earns $500 per week. The company has total overhead expenses of $2000 per week. - Compute the clinics single (partial) factor productivity (use patients per labour hour as measure) - Compute the clinics multifactor productivity (use patients per dollar cost/dollar of input)

4. Computemultifactor productivity measures for two production systems in two identical organisations manufacturing super-size condoms. Assume 40- hour weeks and an hourly wage of $12. Overhead cost is 1.5 times weekly labour cost. Material cost is $6 per pound. Specific details are presented below:

Ronald Sinklers Production System A: Output/Units: 30,000 condoms 6 Workers 450 pounds of raw materials

Freundal Jones Production System B: Output/Units: 32,200 condoms 7 Workers 460 pounds of raw materials

What do your computed productivity figures suggest about the two companies (and production systems)?