Question: 1 . Explain how a business process could become competitive asset for a business? 2 * What is the role of Knowledge Management Systems (

1 .

Explain how a business process could become competitive asset for a business?

2 *

What is the role of Knowledge Management Systems

(

KMS

)

in business?

3 .

Compare and contrast value chain and value web?

4 .

What makes a technology disruptive?

5

l LeSaat Watches sells trendy watches and other apparel online in the United Arab Emirates. As a purchase requires registration, the company has been able to acquire a lot of customer data. Information regarding a customer's previous purchases and email and home addresses is therefore easily obtainable. How can information systems help LeSaat Watches attract more attention from existing customers? How can management decisions be made regarding quality of customer service, product quality, etc. using information systems?

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