1. Explain how you would use the operations management principles to acquire cost leadership strategy and differentiation strategy?

2. With the use of examples explain the five dimensions of service quality?

3. Draw and identify the various parts of QFD?

4. Explain with the help of an example the four elements of cost of quality?

5. With the use of an example explain why customization leads to increase in cost?

6. Use an example to explain what you understand when someone says identify and control causes, not symptoms?

7. Use an examples to explain the difference between assignable cause variation and common cause variation?

8. Explain the competitive role of information in services?

9. Explain the structural and managerial design elements of service?