Question: 1. Explain the five key aspects of customer experience 2. Services never include goods and goods never include services. 3. Illustrate the transformation process, inputs(transformed

1. Explain the five key aspects of customer experience 2. Services never include goods and goods never include services. 3. Illustrate the transformation process, inputs(transformed input, transforming input) and outputs of the following hotel Input Transformation process Output Transformed input I 1- 1 - 2- 3. 4- Transforming input 3. . 5 6. 7 8-

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