1. Explain the four steps in the control process. Create a unique example taking it through all 4 steps. (5 Points) 2. Explain the benefits of using a balanced scorecard to track the performance and control of the organization. (5 Points) 3. Explain the benefits of open-book management. (5 Points) 4. Describe the concept of total quality management (TQM) and major TQM techniques, including quality circles, benchmarking, Six Sigma principles, quality partnering, and continuous improvement. (5 Points) 5. What types of analysis can managers perform to help them diagnose a company's financial condition? How can a review of financial statements help managers diagnose other kinds of performance problems as well? (5 Points)